Shipping policy

Shipping Policy – Moss & Me Pty Ltd

Effective Date: 14 January 2026

Email: stephanie@mossandme.co.za

Phone: 071 567 8952

Trading Name: Moss & Me Pty Ltd

Business Registration Number: 202577878707

At Moss & Me, we aim to provide a seamless and reliable shipping experience for all our valued customers. Please read the details of our shipping process below.

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1. Processing Time

All standard orders are processed within 1–3 business days from the date of purchase.

• Orders placed on weekends or public holidays will be processed the following business day.

• During busy periods (e.g., holidays), processing times may take slightly longer.

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2. Handmade & Custom Items

Some of our products are handmade or custom-made, crafted with care to ensure the highest quality.

• Manufacturing time for handmade items is typically 5–15 working days before the item is shipped.

• Once ready, your item will be shipped, and you will receive a tracking number.

Please note that this timeframe is for production only and does not include shipping time.

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3. Shipping Destinations

We currently ship to:

• South Africa (mainland)

• International destinations (please contact us for shipping availability and costs)

For international shipments, customers are responsible for any customs duties, taxes, or import fees applicable in their country.

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4. Shipping Methods & Costs

Shipping costs are calculated at checkout based on:

• Delivery location

• Weight and size of your order

• Shipping method selected

We partner with reliable carriers to ensure your items are delivered safely and on time.

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5. Estimated Delivery Times

Delivery times are estimates and may vary depending on location and carrier:

• South Africa (mainland): 2–7 business days (after processing)

• International: 7–21 business days, depending on destination and customs clearance

Please note that we are not liable for delays caused by the shipping carrier, customs processing, or events outside our control.

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6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your package.

• Please allow 24 hours for tracking information to update with the carrier.

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7. Shipping Issues

If your order is lost, delayed, or damaged during transit:

1. Contact us immediately at stephanie@mossandme.co.za

2. Include your order number and details of the issue

We will work with the carrier to resolve the problem and ensure you receive your purchase or a suitable solution.

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8. Risk of Loss

Ownership and risk of loss pass to the customer once the package is handed over to the shipping carrier.

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9. Contact Us

For any shipping questions or assistance:

Email: stephanie@mossandme.co.za

Phone: 071 567 8952