Terms of service

Terms of Service – Moss & Me Pty Ltd

 

Effective Date: 14 January 2026

Website: www.mossandme.co.za

Email: stephanie@mossandme.co.za

Phone: 071 567 8952

Business Registration Number: 202577878707

Trading Name: Moss & Me Pty Ltd


Welcome to Moss & Me. Our mission is to provide a curated, premium shopping experience for mothers, babies, and families. By visiting our website, interacting with our services, or making a purchase, you agree to these Terms of Service.


If you do not agree with these terms, please do not use our services.


1. Access and Account

To use our Services, you may be asked to create an account or provide personal details such as your email, shipping address, and payment information.

By doing so, you represent that:

  • You are at least 18 years old and legally able to enter into contracts.
  • All information provided is accurate, complete, and current.
  • You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

You may not sell, transfer, or license your account to anyone else.

2. Our Products

We take care to present our products accurately, including photographs and descriptions. However, the appearance of items may vary due to your device, screen settings, or natural product variations.

All product details are subject to change at our discretion. We reserve the right to:


  • Discontinue products at any time.
  • Limit quantities per customer, region, or jurisdiction.

 

3. Orders

When you place an order, you are making an offer to purchase. Orders are not confirmed until we send you an acceptance email.

Please check your order carefully. Once confirmed, changes or cancellations may not be possible.

All purchases must be for personal use, not resale.

4. Prices and Payments

  • Prices, promotions, and discounts may change without notice.
  • Prices displayed at checkout are final and exclude taxes, shipping, or customs duties unless stated otherwise.
  • You represent that all payment information is accurate, and you are authorized to use the payment method provided.

5. Shipping and Delivery

  • All shipping times are estimates and cannot be guaranteed.
  • Risk of loss passes to you once the carrier receives your order.
  • International orders may be subject to duties, taxes, or import fees, which are the responsibility of the customer.


6. Intellectual Property

All content on Moss & Me, including text, images, product descriptions, logos, and designs, is owned by Moss & Me Pty Ltd or its licensors.


You may use our website and content for personal, non-commercial purposes only. You may not reproduce, distribute, or display content without prior written consent.


Trademarks, logos, and brand names are protected. Unauthorized use may violate intellectual property laws.

 

7. Third-Party Tools and Links

Our Services may include links or access to third-party tools. We do not control these tools and are not responsible for their accuracy, availability, or reliability.


Use of third-party tools is at your own risk. Complaints or disputes with third parties must be resolved directly with them.

 

8. Feedback

Any ideas, suggestions, or feedback you submit to us may be used by Moss & Me without obligation.can

By submitting feedback, you represent that:

  • You own the rights to the content.
  • Your feedback complies with these Terms.
  • Moss & Me may reproduce or modify your feedback for any purpose.

 

9. Prohibited Conduct

You may not:

  • Use the Services for illegal or harmful purposes.
  • Harass, defame, or abuse others.
  • Upload viruses or malicious code.
  • Misrepresent yourself or provide false information.
  • Interfere with website operations.

Violations may result in suspension or termination of your account.

 

10. Disclaimers and Limitation of Liability

All products and services are provided “as is”. Moss & Me makes no guarantees regarding product performance, availability, or your use of the Services.


To the fullest extent permitted by law, Moss & Me, Shopify, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or products.

 

 

 

11. Indemnification

 

You agree to defend, indemnify, and hold harmless Moss & Me, Shopify, and our affiliates against any claims, damages, or losses arising from:

  • Your breach of these Terms.
  • Your violation of laws or third-party rights.
  • Your use of the Services or products.

 

 

 

12. Termination

We may suspend or terminate your access to our Services at our discretion. Certain sections, such as Intellectual Property, Feedback, Disclaimers, and Limitation of Liability, will continue after termination.

 

 

 

13. Governing Law

 

These Terms are governed by South African law, and any disputes will be resolved in the courts of South Africa.

 

 

 

14. Changes to Terms

 

Moss & Me may update these Terms at any time. Changes will be effective when posted. Your continued use of the Services constitutes acceptance of updated Terms.

 

 


15. Contact Information

 

Email: stephanie@mossandme.co.za

Phone: 071 567 8952

Trading Name: Moss & Me Pty 

Business Registration Number: 202577878707

Business Address: Gauteng South Africa